The following return policy only applies to purchases placed online. If you made a purchase in store, please read the Return Policy for In-Store Purchases.
Any return by mail of items purchased online is refunded within 2 to 3 weeks. For an exchange, you need to go in store. Please read the In-store returns and exchanges section for more details.
Any new, unused and unworn item in their original packaging can be returned by mail thanks to the prepaid return label included in the package. Please note that each package must be returned with its corresponding return label. Return fees for returns by mail will apply.
We reserve the right to refuse the return and refund of any used or worn item. In which case, the item in question will be shipped back to you.
The excluded products are:
1
Use the original packaging (shipping box or bag) to pack your unused and undamaged item, including all the parts, accessories and instructions.
2
In order to facilitate the return of your items, a Canada Post preprinted and prepaid return label is automatically included when your package is shipped. Affix the label directly on the outside of the shipping box or bag. To avoid any confusion, make sure that no other address can be seen on the parcel.
When returning shoes, do not stick the return label directly on the shoe box or close that box with adhesive tape. We reserve the right to refuse any return of shoes having a return label or adhesive tape directly sticked on the box. If so, the shoes will be shipped back to you.
If you received multiple parcels and you don’t know which return label to use, please contact our Customer Service at support@le-trio-hockey.heyday-mail.com.
3
All you need to do is drop your parcel in a Canada Post office or mailbox. Note that the postage is prepaid but, a return processing fee of $10.00 plus taxes will be deducted from your refund.
4
You will receive a notification email once your refund is completed. The refund will be issued on the same payment method used at the time of purchase.
No, exchanges are only done in store. Read the In-store returns and exchanges section for further information.
If you return an item by mail, no exchange will be possible for that item.
Yes, you can return an item purchased on clearance or on sale in accordance with our return policy.
You can exchange or return items purchased online in one of our Sports Rousseau, Hockey Experts and L’Entrepôt du Hockey stores. Note that exchanges can only be done in store.
You only need to go to a store of your choosing with your electronic receipt to return new, unused and unworn items in their original packaging.
We reserve the right to refuse the return or the refund of used or worn items.
The excluded products are:
2024 Holiday Season Return Policy
Please note that our return policy has been extended for the holiday season.Due to the Canada Post strike, all online purchases made from November 1 to December 24, 2024, can be exchanged, returned, or refunded until January 15, 2025.
In-store purchases made from November 1 to December 24, 2024, can be exchanged, returned, or refunded until January 7, 2025.
No, returning or exchanging an item in store is free.
We can process a refund for new, unused and unworn items upon presentation of your electronic receipt within 15 days of receiving your order confirmation email.
In store, we process your refund immediately. However, depending on your financial institution and your payment method, it may take some time before the refund amount appears on your account.
Visit one of our Sports Rousseau, Hockey Experts and L’Entrepôt du Hockey stores with your electronic receipt to exchange any new, unused and unworn items in their original packaging.
It is possible to exchange your items within 15 days of receiving your order confirmation email.
In order to exchange your item, we suggest you communicate with the chosen store to confirm the availability of the item before going to the store. The store inventory is updated every hour on our website, therefore discrepancies may occur. Also, the inventory may vary from one store to another.
Please visit one of our Sports Rousseau, Hockey Experts and L’Entrepôt du Hockey stores to learn about our suppliers’ warranty policies.
Please note that those warranties do not cover normal wear and tear, improper use and accidental breakage of items bought online or in store. Hockey stick accidental breakage under normal use will be subject to the manufacturer’s limited 30-day warranty.
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