ONLINE AND IN-STORE PURCHASES

IN-STORE SERVICES AND PURCHASES

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In-store services

Visit Our Services page to find out more about in-store equipment tuning, maintenance and repair.

Is it possible to sharpen my skates in store if they were purchased online?

Yes, we offer the first sharpening of your skates FREE OF CHARGE, whether they were purchased online or in store. You simply have to come in one of our stores with your electronic receipt in hand. For safety reasons, skates ordered online are not sharpened.

Please verify the opening hours of the store before leaving by visiting our page Find a store.

IS IT POSSIBLE TO DO A LAYAWAY?

An item may be set aside for 15 days with a deposit equal to 20% of the purchase value before taxes. The deposit is reimbursable within the 15 days following the original layaway transaction. For more information on applicable conditions or further details, contact your nearest store.

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What are the services offered in store?

In addition to the customized service for your skate fitting, we also offer a professional sharpening service to your specifications, a blade contouring service, replacement of blade and blade support as well as wire mask and visor installation.

In several of our stores, it is also possible to get an equipment cleaning service and a jersey numbering and lettering. For any customized team uniforms, gloves and bags or goalie equipment, please contact your store or refer to the Find a Store page to view in-store services.

For further information on our in-store services, visit Our Services page.


In-store purchases

Is it possible that an item seen in store is not available online?

Yes, the selection available in store may be larger than the online offer and may also vary from one store to another.

Is there a difference between the prices indicated online and the ones in store?

No, all indicated prices are identical, whether you are shopping online or in store.

Your website indicates that an item is available in store, but once there, the item is out of stock. Is this normal?

There can be inventory discrepancies since our transactional site is only updated every hour. Therefore, we suggest you always communicate with the chosen store to confirm the availability of the item before going to the store.

What should I do in case of a product recall purchased at Sports Rousseau, Hockey Experts and L’Entrepôt du Hockey?

Please contact the store where you purchased your item or our Customer Service at support@le-trio-hockey.heyday-mail.com. Our team will be able to assist you in this process.

The item I am looking for is out of stock at the store near me. Is it possible to transfer it from another store?

Unfortunately, it is not possible to transfer items from one store to another since they are franchised stores. We encourage you to visit our stores to discover our wide selection of products.

Reach our Customer Service

For any additional information, feel free to contact us.

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