ONLINE ORDERS

Unfortunately, in-store pickup is not available at this time. However, it is possible to have your order shipped directly to your home.

Of course. You simply need to enter the promotional code in the “Promotional Codes” section at the first step of checkout. Certain conditions apply. Contact us at support@le-trio-hockey.heyday-mail.com for more information.

First, check your spam mailbox or secondary mail folders and your cart status. If your items are still there, it means your order was not submitted properly. You must then confirm your order and resubmit, after ensuring that the billing informations are valid. Once this is done, you will receive a confirmation email. It is highly suggested to add no-reply@triohockey.ca in your contacts.

If you still have not received a confirmation email, please contact us at support@le-trio-hockey.heyday-mail.com, making sure to specify the name and phone number used for the order.

Yes. All applicable promotional cards from promotions such as “Spend and Get” are offered online and will be sent along with your order.

Sign into your customer account

If you have placed an order as a guest, please refer to the payment confirmation email for shipping details.

f you placed an order while logged into your account on triohockey.ca, it is possible to check your order status in the My account tab at any time. You can also get all the information you need regarding your current or past orders.

Below are the different types of order status that may appear in My account:

• In Progress: An order is marked In Progress as soon as it is created.
• Completed: An order is completed once it is shipped for home delivery.
  Please note that this does not mean that the parcel has been delivered. Please track your item using the traceable tracking number provided in your order tracking email.
• Cancelled: Your order has been cancelled.

If you placed your order as a guest customer and wish to follow up on its status, please contact Customer Service by email at support@le-trio-hockey.heyday-mail.com.

When an order is placed online, a pre-authorization appears in your transaction list. It is important to note that a pre-authorization charge is not the final payment, but rather a temporary hold on your payment card. Once your order is shipped, the pre-authorization hold is released, and the actual charge is processed.

Your order may be shipped in multiple packages. In that case, multiple charges corresponding to each packages appear on your account. The amount of each charge will add up to the total amount displayed on your order confirmation.

We are unable to charge more than the pre-authorized amount. Pre-authorizations usually take 5-7 business days to disappear. However, if you have questions about how long it will take for it to expire, we recommend contacting your financial institution.

1

Confirmation number

A unique confirmation number assigned to each order will be sent to you along with the order confirmation email that you receive after placing an order.

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2

Tracking link

Once your order is shipped, you will receive a link to track your order. If your order is shipped in multiple packages, you will receive a link for each package.

The tracking information of your order is available on the carrier’s website and is updated as soon as possible.

Please note that it may take up to 24 business hours before getting details on your package once it is shipped. Information may vary depending on the carrier.

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3

My account

If you placed an order while logged into your account, it is possible to check all the details and tracking numbers of your orders in My account section.

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Please contact our Customer Service at support@le-trio-hockey.heyday-mail.com for any questions regarding a follow up on your order.

No, unfortunately it is impossible to change or cancel an order once it has been submitted in our system.

If you still wish to return your items after receiving them, you can bring back all new, unused and unworn, with tags, items in any Sports Rousseau, Hockey Experts and L’Entrepôt du Hockey stores. Have your electronic receipt ready to make a return. It is also possible to return an item by mail thanks to the prepaid return label included in your package.

For further information, please read the Return and Exchange Policy.

There are several search options when you navigate on triohockey.ca:

• Enter a key word or product number in the search bar located at the top of the page.
• Use the category menu at the top of the page to browse through the product catalogue.
• Narrow your search by using the filters on the left of pages displaying the search results.

It is quite possible that a product is out of stock online but available in one of our many Sports Rousseau, Hockey Experts and L’Entrepôt du Hockey stores in Quebec. Enter your location (postal code, address or city) in the "See store availability” field at the bottom of the product page. The list of stores with inventory for this item will then be displayed.

We suggest you communicate with the chosen store to confirm the availability of the item before going to the store. The inventory is updated every hour on the website, therefore there may be discrepancies during store hours. Please note that the inventory may vary from one store to another.

Yes, the selection offered in store may be larger than the one online and may vary from one store to another.

No, all indicated prices are identical, whether you are shopping online or in store.

Please contact our Customer Service at support@le-trio-hockey.heyday-mail.com. Our team will be able to assist you in this process. You can also refer to our in-store team.

Yes, we offer the first sharpening of your skates FREE OF CHARGE, whether they were purchased online or in store. You simply have to come in one of our stores with your electronic receipt in hand. For safety reasons, skates ordered online are not sharpened.

Click here to learn more about the services offered in store.

Please verify the opening hours of the store before leaving by visiting our page Find a store.

There can be inventory discrepancies since our transactional site is only updated every hour. Therefore, we suggest you always communicate with the chosen store to confirm the availability of the item before going to the store.