RETURN POLICY FOR IN-STORE PURCHASES

Returns and exchanges in store

For any return or exchange of items purchased in store, go to your Sports Rousseau, Hockey Experts or L’Entrepôt du Hockey store of your choosing. With your receipt, we will be glad to process the return of your new, unused and unworn items in their original packaging.

We reserve the right to refuse the return and refund of used or worn items.

The excluded products are:

• Jocks
• Mouth guards
• Face coverings and masks
• Socks, underwear and sports bras

2024 Holiday Season Return Policy

Please note that our return policy has been extended for the holiday season.Due to the Canada Post strike, all online purchases made from November 1 to December 24, 2024, can be exchanged, returned, or refunded until January 15, 2025.

In-store purchases made from November 1 to December 24, 2024, can be exchanged, returned, or refunded until January 7, 2025.

• New merchandise and original packaging.
• No exchange or refund on December 26 and 27, 2024.
• EXCEPTION TO OUR RETURN POLICY: When a product purchased at regular price during a "Spend and Get" event is returned, the discount on the second item is forfeited. The second item may be repurchased at the current selling price or both items can be returned for a full refund.

Are there return fees?

No, returning items in store is free of charge.

How to return my items in store?

You simply need to visit one of our Sports Rousseau, Hockey Experts or L’Entrepôt du Hockey store within 15 days from the date of purchase. We will be glad to process the return of your new, unused and unworn items in their original packaging upon presentation of your receipt. The refund will be issued on the same payment method used for the initial purchase.

If the returned item is not in new, unused and unworn condition, we reserve the right to refuse the return and the refund.

How long do I need to wait before receiving my refund?

In store, we process your refund immediately. However, depending on your financial institution and your payment method, it may take some time before the refund amount appears on your account.

How to exchange an item in store?

Visit one of our Sports Rousseau, Hockey Experts or L’Entrepôt du Hockey stores with your receipt to exchange any new, unused and unworn items in their original packaging.

In order to exchange your item, we suggest you communicate with the chosen store to confirm the availability of the item before going to the store. The store inventory is updated every hour on our website, therefore discrepancies may occur. Also, the inventory may vary from one store to another.

Is it possible to return an item purchased on sale?

Yes, it is possible to return an item that was purchased at a discount or on clearance while respecting our return policy.

Warranties

Please visit one of our Sports Rousseau, Hockey Experts or L’Entrepôt du Hockey stores to learn about our suppliers’ warranty policies.

Please note that those warranties do not cover normal wear and tear, improper use and accidental breakage of items bought online or in store. Hockey stick accidental breakage under normal use will be subject to the manufacturer’s limited 30-day warranty.

Layaways

It is possible to set an item aside for 15 days. A deposit equal to 20% of the purchase value (before taxes) will be required. You have 15 days from the original layaway transaction to collect your item and pay the remaining balance. If you no longer want your item, you will be able to get a full refund of your deposit when coming in store within the same 15-day time frame. Please note that if a layaway item is not collected in time, that item will be placed back on the floor and the refund of the deposit will not be issued.