RETURN POLICY FOR IN-STORE PURCHASES

Returns and exchanges in store

For any return or exchange of items purchased in store, go to your Sports Rousseau, Hockey Experts or L’Entrepôt du Hockey store of your choosing. With your receipt, we will be glad to process the return of your new, unused and unworn items in their original packaging.

We reserve the right to refuse the return and refund of used or worn items.

The excluded products are:

• Jocks
• Mouth guards
• Face coverings and masks
• Socks, underwear and sports bras

2024 Holiday Season Return Policy

Please note that our return policy has been extended for the holiday season. All purchases made between October 28 and December 24, 2024 may be exchanged or returned for a refund until January 5, 2025.

• New merchandise and original packaging.
• No exchange or refund on December 26 and 27, 2024.
• EXCEPTION TO OUR RETURN POLICY: During a promotional offer that includes a card with your purchase, please note that in the case of a refund or exchange, the card must be returned in-store. If the card is returned, the store will proceed with a refund for the full amount of the purchase. In the event that a portion of the card has been used, the amount will be deducted from the refund amount. If the promotional card is not returned, we will proceed with the refund, however the full amount of the card will be deducted from the refund.

Can I return or exchange an item in store during Black Friday and Cyber Monday Deals?

Due to traffic in our stores during these sale days, no return or exchange will be accepted in store between November 29 to December 2, 2024.

Are there return fees?

No, returning items in store is free of charge.

How to return my items in store?

You simply need to visit one of our Sports Rousseau, Hockey Experts or L’Entrepôt du Hockey store within 15 days from the date of purchase. We will be glad to process the return of your new, unused and unworn items in their original packaging upon presentation of your receipt. The refund will be issued on the same payment method used for the initial purchase.

If the returned item is not in new, unused and unworn condition, we reserve the right to refuse the return and the refund.

How long do I need to wait before receiving my refund?

In store, we process your refund immediately. However, depending on your financial institution and your payment method, it may take some time before the refund amount appears on your account.

How to exchange an item in store?

Visit one of our Sports Rousseau, Hockey Experts or L’Entrepôt du Hockey stores with your receipt to exchange any new, unused and unworn items in their original packaging.

In order to exchange your item, we suggest you communicate with the chosen store to confirm the availability of the item before going to the store. The store inventory is updated every hour on our website, therefore discrepancies may occur. Also, the inventory may vary from one store to another.

Is it possible to return an item purchased on sale?

Yes, it is possible to return an item that was purchased at a discount or on clearance while respecting our return policy.

Warranties

Please visit one of our Sports Rousseau, Hockey Experts or L’Entrepôt du Hockey stores to learn about our suppliers’ warranty policies.

Please note that those warranties do not cover normal wear and tear, improper use and accidental breakage of items bought online or in store. Hockey stick accidental breakage under normal use will be subject to the manufacturer’s limited 30-day warranty.

Layaways

It is possible to set an item aside for 15 days. A deposit equal to 20% of the purchase value (before taxes) will be required. You have 15 days from the original layaway transaction to collect your item and pay the remaining balance. If you no longer want your item, you will be able to get a full refund of your deposit when coming in store within the same 15-day time frame. Please note that if a layaway item is not collected in time, that item will be placed back on the floor and the refund of the deposit will not be issued.